Return policy
Return Policy Summary
Returns accepted within 14 days of delivery.
Items must be unused and in original packaging.
No returns on opened skincare, personal hygiene, or final-sale items.
Customer pays return shipping unless item is damaged or incorrect.
Refunds processed within 7–10 business days after we receive the return.
Exchanges available—contact us first.
Return Policy FAQ
How do I return an item?
Email us at [suvimol@madswithcare.com] with your order number and reason. We’ll guide you through the process.
Can I return opened skincare or personal care products?
Unfortunately, no. For hygiene and safety reasons, these items are not returnable.
Who pays for return shipping?
You pay unless the item arrived damaged or incorrect—then we cover the cost.
How long does a refund take?
Refunds are processed within 7–10 business days after we receive and inspect your return.
Can I exchange my item for a different size or color?
Yes! Contact us first to check availability and arrange the exchange.
What if my item is damaged or wrong?
Contact us within 7 days with photos. We’ll fix it by sending a replacement or issuing a refund.
