Return policy
Summary of return policy
Products can be returned within 14 days from the date of receipt.
The product must be unused and in its original packaging.
Opened items such as skincare products, personal care items, or special discount/final sale items are not returnable.
The customer is responsible for return shipping costs, except in cases where the item is damaged or the wrong item was sent.
Refunds will be processed within 7–10 business days after we receive your returned item.
If you wish to exchange an item, please contact us first.
Frequently Asked Questions about Return Policy
How can I return the product?
Email us at [suvimol@madswithcare.com] with your order number and reason. Our team will guide you through the complete return process.
Can I return opened skincare or personal care products?
Sorry, we cannot return the product for health and safety reasons.
Who is responsible for return shipping costs?
The customer is responsible for return shipping costs, unless the item is damaged or sent incorrectly — in which case we will cover the return shipping costs.
How long does it take for a refund?
Refunds will be processed within 7–10 business days after we receive and verify the item.
Can I exchange an item for a different size or color?
Yes, you can! Please contact our team first to check the availability and arrange the exchange process.
What should I do if my product is damaged or sent incorrectly?
Please contact us within 7 days with a photo. We will resolve the issue by sending you a replacement or refunding your money.
